Cancellation & Refund Policy

1. Table reservations

Please cancel or modify as early as possible by phone/WhatsApp/email. Same-day cancellations or no-shows may affect future priority booking. Deposits or prepaid amounts (if requested) are handled case by case as stated at confirmation.

2. Advance prep / pre-orders

Dishes requiring advance preparation may be non-refundable once kitchen prep has started, especially within the required notice window. We will inform you when a dish has this constraint.

3. Delivery cancellations by guest

You may request cancellation while the order is still pending/confirmed and before preparation advances. Once cooking or dispatch has started, cancellation may be refused or partially charged for prepared items.

4. Delivery issues

If delivery fails due to an unreachable guest, wrong address, or refusal without restaurant fault, fees/prepared food may still be due. If the issue is our fault (wrong order, major quality issue), contact us promptly with order number and photos where relevant — we will offer remake, partial refund, or store credit as appropriate.

5. Payment refunds

Approved refunds are returned via the original method when possible, or an agreed alternative. Bank/Cash Plus timelines depend on the provider. Cash-on-delivery orders generally have no electronic refund unless a special resolution is agreed.

6. How to request

Contact info@starfishhajjoub.ma or +212 673-798901 with: • Order / reservation reference • Name & phone used • Reason and supporting details We aim to respond within 2 business days.